1. What is the Estimated Delivery Date of My Order?
The total estimated time taken by your order to reach you depends on two factors:
a) Sculpting Time
b) Mode of Shipping
The Sculpting Time of your order depends on how much you want to customize your miniature. Mode of Shipping that you choose reflects the time taken by your order to reach you once it is sculpted and ready to be dispatched.
2. How long does it take for My Order to Sculpt?
Sculpting Miniatures usually takes around 7-10 business days which can extend depending on the nature of customization as per the demand of the client. More modifications in a miniature can further extend the Sculpting time to more than 7- 8 business days.
3. What is the Standard Shipping time for My Order?
The user at the time of Check-Out is given with two Shipping Options:
a) Standard Shipping
b) Express Shipping
The standard shipping takes around 13-15 business days while Express Shipping takes a time period of 5-7 business days.
4. Changing Address on an already placed order.
If you have already placed your order without updating your address, we got it covered for you!
A wrong shipping address can be changed within 48 hours of placing an order. We can help you with the address as long as the order is not shipped.
Through Email: Send us an email with your email address along with the Shipping Address.
This will include the shipping address (wrong address) on which the order has been placed along with what you would want to change it to. This can be done only if the order is not sent for shipping.
5. Has my order been shipped?
Orders placed are usually shipped once we are done with Sculpting. Sculpting can take around 5-6 business days, sometimes more (depends on the customization of the miniature) after which they are sent out for shipping.
An email sent to you will confirm the shipping of the user. You will then need to wait for 24-48 hours post the confirmation mail to have the Tracking ID generated for your order. The estimated delivery time may vary depending on impromptu weather conditions and holidays that may appear in between.
6. What countries do we deliver to?
Following are the countries that we deliver to:
Australia, Austria, Belgium, British, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Korea, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands.
If the shipping is international, you might be liable to pay the additional VAT, custom duties or import taxes. This additional cost is levied by the recipient country and we are not liable to cover that amount.
We have nothing to do with these charges and have no estimation for the same.
7. What happens if there is a Shipping Damage?
We make sure that we pack all the miniatures in a way that cannot damage or alter the finish of the product that we are sending out to our customers. However, if you get any damaged product, we would love to provide 100% assistance in that case.
The process if addressed a damaged order:
a) Click pictures of the damaged product.
b) Email the damaged piece images to us.
It is important to revert with a damaged shipping query within 48 hours of receiving an order. We would love to help you by re-sending the same order to you again - with no additional charges.
Digital proofs play an important role as it provides us with the transparency that we need.
8. Timeline of a Returned Package
The returned package usually takes 13-15 days to reach after the delivery is done. If you miss the delivery of your package due to a missed call from the courier centre, it might be sent back to us and a loss of package in that case, is not something we would cover.
Returned orders and Shipment:
a) Re-shipping a customized product might take more time to process. We ensure that every product passes through the inspection process which is then sent out to the clients for shipping.
b) Shipping to Hawaii, Alaska or Puerto Rico may take more than the normal delivery time.
c) We do not ship to any college dorm or FPO address presently.
d) Expedited shipping is not offered to P.O. Box shipping addresses.
e) We do not offer overnight shipping
f) For any additional query, feel free to drop us a mail at [email protected]
Exchange and Return Policies
The final product of our miniature is usually based on the modifications done - based on the client’s requirement. This makes our exchange and return policy a little more explicit.
a) We make sure that our customer is satisfied with the end result of the bobblehead miniature no matter how many we may revise. We don’t mind walking a step further to achieve perfection and satisfaction for our clients with no additional cost.
b) Our Exchange policy includes our artist modifying the miniature so that it looks perfect to our customer.
c) The modification done on a bobblehead is directly proportional to the delivery time of the miniature. So, if a customer asks for further modification, it is important to realize that it is going to further push the delivery date as that would increase the Sculpting period of the miniature.
d) Every revision done on a miniature is taken further only after receiving a step by step mail from the customer. This ensures that we complete a miniature following an agile method.
e) Sculpting is a very subjective process as it is based on the picture that you share with us. A lot of how your final bobblehead miniature is going to look depends on the photograph that our customer shares with us. Having that teamed up with our specially trained artists will result in a perfect looking miniature.
1. What can be done to damaged/misprinted items?
If you by any chance receive a broken item or a final product with quality defects, follow the following steps to reach us:
a) Click some clear pictures of the defect (damaged/misprint).
b) Submit a support ticket with attached pictures addressing the problem.
Our team will get back to you providing a full or partial refund depending on the nature of the defect. In some cases, an exchange service is provided which will alter the defect of the miniature and make it look perfect.
We offer refund or exchange only for the below two reasons:
a) Damaged Item
b) Wrong Item
This is because all our orders are based on customization and takes a lot of time from our end to get into its final shape.
2. I received a wrong product in My Order?
If you by chance receive a wrong order which can be due to the negligence of the warehouse staff. You can reach us at ca@[email protected] within 48 hours of receiving the order. We would be happy to assist you as soon as we can.
A mail of such kind should be attached with the picture of the wrong product in order to get quick assistance.
There are two ways to go about it:
a) Return and Redo: A wrong order can be sent back by the customer to an address provided by us. In this case, we will bear the shipping cost and remake your order for free.
b) Return and Refund: A wrong order can be sent back to an address provided by us. In this case, we will bear the shipping address and provide a 100% refund only once we receive your returned order.